What is TrustT?

The TrustT Gold Mobile Application is a decentralized financial gold market application tokenizing the gold metal ownership under one stable TrustT gold coin. TrustT’s users will buy and sell gold instantly at competitive market prices, users will also be able to request and transfer gold within our highly liquid and stable TrustT market. TrustT gold coins provide its users with fast, affordable, and highly secure access to small gold investments as well as stable saving alternatives.

Why TrustT

TrustT’s main objective is to provide active traders, private individuals, and experienced investors with opportunities to buy, sell, and store gold through our stable, well secured, and cost-effective digital gold coin. TrustT gold coins are 100% backed by gold which is safely stored in a vault in Switzerland and fully insured against physical loss and digital hacking. TrustT users’ safety is our main concern that’s why our experts implemented QR codes within our TrustT coins to ensure higher standards of traceability of the coins in the blockchain and in the vaults. TrustT coins’ customized codes ensure a safest fastest transparent validation of the transactions. TrustT gold is building a strict decentralized KYC network by digitizing the gold industry, democratizing its ownership by providing low gold investments and stable savings to all TrustT users. To do so, TrustT is relying on its borderless, transparent, and continuously growing coins.

Frequently asked questions:

My TrustT Account

How do I open an account?
  • Step 1: Download our TrustT Mobile App through IOS or Android.
  • Step 2: Click on Sign Up
  • Step 3: Enter your email address. Create your Password then confirm it. Please follow the password requirements to ensure your safety.
  • Step 4: Before clicking on Sign Up, you must read, understand and agree with our Terms and Conditions as well as our Privacy Policy.
  • Step5: You will be receiving a welcome email from support@trustT.com including a verification Code. If you do not receive the Welcome email within a few minutes of signing up, please check your junk e-mail folder.
  • Step6: Please enter your verification code and press Confirm.

Note: Please note that if you don’t add the verification code received by email, you will not be able to validate your email address and proceed to all TrustT services.

How does TrustT validate my account?
How do I add my credit / debit card to my TrustT account?
How do I register my Bank Account?

TrustT Transactions

How to Buy Gold Coins?
  • Step 1: On your Dashboard screen, click on Buy Coins.
  • Step 2: Enter the amount of gold coins to be purchased then click on Buy Coins. If your TrustT cash balance doesn’t have enough funds to complete your buy request, your registered debit/credit cards will be systematically charged.
  • Step 3: Read carefully the Activity confirmation screen to acknowledge all the details of your transaction then click Confirm.

Note: As soon as TrustT receives your order to buy gold, the TrustT trading engine will set your order value at reasonable price. Your order might take few moments to be fully matched.

How to Sell Gold coins?
How can I pay Gold coins to a TrustT user?
How do I request Gold coins from a TrustT user?

Withdrawals

How do I withdraw my cash?

You can withdraw your cash at any time if your TrustT account is validated and you have enough balance to do so.

Withdraw Process: Please make sure to check your available cash balance before entering the withdraw amount. Please choose one of the registered Bank account to which you would like to transfer your cash.

Please follow the steps below to withdraw your investments:

  • Step 1: Go to Your Profile screen and click on Cash Out.
  • Step 2: Enter the amount you are aiming to withdraw, choose the preferred bank account, and then click Withdraw Cash.
  • Step 3: Verify the details of the Withdraw Activity and then click Confirm to instantly fulfill the request. .

Your money will be transferred from your TrustT account back into your personal bank account within 1 business day.

If you are incurring any problems related to your cash withdrawal, please contact our customer service at support@trustt.com, 24 hour a day, 7 day a week. We will be glad to help you.

What are the daily limitations for withdrawals?

Account Assistance

Why is my TrustT account locked?

Your TrustT account could be locked for distinct reasons: A customer request has been sent to TrustT customer support reporting that your Mobile Phone was lost or stolen, your TrustT Mobile App has been uninstalled or suspicious activities have been detected within your TrustT account and an investigation is in progress. To solve this problem, please contact our customer service at support@TrustT.com. We will be delighted to help you.

I lost my phone, how do I get my TrustT account back? How can I block the TrustT App on the lost phone?
I forgot my password; how could I solve this issue?
I don’t have access to the email address I signed up with anymore.
How do I report a technical problem or a transaction’s history error?

My TrustT Gold

What is the type of gold used by TrustT?

TrustT Gold reserves are composed of certified 24 karat gold bars with 999.99 purity.

Are my gold holdings audited?
How does TrustT quote the Gold price?

Fees and Commissions

Is there any sales tax on any gold purchased within TrustT Network?

TrustT does not charge sales Tax to its users since its gold resources are located within a tax-free zone. Please note that you remain liable to pay your local use tax. We highly recommend contacting local tax experts for any question or information needed.

What are the fees and commissions related to TrustT services?

Security

What is KYC?

The TrustT Gold System takes online security very seriously that’s why we follow high standards of Know Your Customer and Anti Money Laundering policies. Know Your Customer is the process of verifying the identity of our customers and maintaining it on records for continuous verification. To do so, TrustT is using the services of Trulioo one of the leading global financial technology company to prevent identity theft, financial fraud, money laundering, and terrorist financing.

How does TrustT secure my account?
How does TrustT secure my Transactions?
How does TrustT secure my Banking information?
What additional measures could I use to ensure my account security?
What is 2 Factor Authentication and how can I add it to my TrustT account?