Frequently Asked Questions

TrustT is a decentralized financial gold application that provides gold metal ownership under stable TrustT gold coins. TrustT is making gold ownership easily accessible and affordable to all its users. TrustT users will buy and sell 24k certified gold at competitive market prices. Users will also be able to request and send gold within our highly liquid and stable TrustT market. TrustT gold coins provide its users with fast, affordable, and highly secure access to gold ownership and an alternative payment method that is fully backed by gold to hedge against inflation and economic uncertainties. Advanced technology measurements and gold best practices are used to ensure data privacy, transaction protection, and TrustT gold security.

  • Mariojose Palma

  • Chief Executive Officer

    Mariojose is a technology entrepreneur, software architect, business & financial solutions developer and Artificial Intelligence trailblazer. Mariojose provides leadership for the continued development of an innovative, robust, and secure technological environment for a variety of active projects.

  • Leonardo Montbrun

  • Chief Operating Officer

    Leonardo has an impressive background of surpassing ambitious business goals and providing creative solutions that expand business capabilities. Leonardo contributes his entrepreneurial expertise and his ability to introduce valuable ideas that leverage operational strategies.

  • Alfredo Montbrun

  • Chief Financial Officer

    Alfredo has founded and held senior roles within multiple international businesses. Alfredo has helped launch several Fintech companies in the US and Europe. His focus is on developing business models, products and ventures that embrace blockchain and technology operational development.

TrustT’s main objective is to provide active traders, private individuals, and experienced investors with the opportunity to buy, sell, and store gold with our stable, well secured, and cost-effective digital gold coin. TrustT gold coins are 100% backed by gold, which is safely stored in a vault in Switzerland and fully insured against physical losses and digital hacking. The safety of our users is TrustT’s main concern, and that’s why our experts have implemented QR codes within our TrustT coins to ensure a higher standard of coin traceability in blockchain and in the vaults. TrustT coins have customized codes to ensure safe, fast, and transparent transaction validation. TrustT gold is creating a strict decentralized KYC network by digitizing the gold industry and expanding ownership by providing low gold investments and stabilizing savings to all TrustT users. To do so, TrustT is relying on its borderless, transparent, and continuously growing coins.

  • Step 1:

    Download the TrustT mobile app through IOS or Android.

  • Step 2:

    Click Sign Up.

  • Step 3:

    Enter your email address. Create your password, and then confirm it. Please follow the password requirements to ensure your security.

  • Step 4:

    Before clicking on Sign Up, you must read, understand and agree with our Terms and Conditions as well as our Privacy Policy.

  • Step 5:

    You will receive a welcome email from support@trustT.com that includes a verification code. If you do not receive the welcome email within a few minutes of signing up, please check your junk e-mail folder.

  • Step 6:

    Enter your verification code and press Continue

  • Note:

    Please note that if you don’t add the verification code received by email, you will not be able to validate your email address and proceed to the TrustT services.

TrustT is using an instant automated global identity and business verification system to accelerate the Know Your Customer process. Your TrustT account will be verified and validated within 2 to 30 business days, depending on your country. Please complete Your Profile to proceed to the validation process:

  • Step 1:

    Go to the Dashboard screen of your TrustT mobile app. Click on the Profile button located on the top right.

  • Step 2:

    On Your Profile screen, click on Settings then Edit Profile.

  • Step 3:

    Fill in all your personal information and click Save to confirm.

  • Step 4:
  • On your Profile Screen, go back to Settings then click Verify Your Identity.

  • Step 5:

    Enter the requested verification data and upload the required verification documents. Please note that the verification process depends on your country. To finalize this step, click the Send Data button.

  • Step 1:

    Go to the Profile screen and click Get Started

  • Step 2:

    Fill in all your card details and click Next.

  • Step 3:

    Fill in your card’s billing address and click ADD.

  • Step 4:

    Your card has been added successfully

  • Note: You can add more than one card to your TrustT account. Please be aware that payments funded by credit cards are subject to our fees. For more information related to TrustT’s fees, please read our fees and commissions section.

In order to withdraw cash, please make sure you have added your bank account information to your TrustT account.
  • Step 1:

    Go to Your Profile screen and click on Bank Accounts

  • Step 2:

    Click Get Started and fill in all your Bank Account details, and then click ADD.

  • Step 1:

    On your Dashboard screen, click Buy.

  • Step 2:

    Enter the amount of gold coins to be purchased, then click Buy Coins. If your TrustT cash balance doesn’t have enough funds to complete your buy request, your registered debit/credit card will be automatically charged.

  • Step 3:

    Read carefully the Activity confirmation screen to acknowledge all the details of your transaction then click Confirm.

  • Step 4:

    Two-factor authentication has been added as an extra layer of security to your account. Please enter the code sent to the email address that is linked to your TrustT account then click continue.

  • Note: As soon as TrustT receives your order to buy gold, the TrustT trading engine will set your order value at the market price. Your order might take few moments to be completed.
    • Step 1:

      On your Dashboard screen, click Sell.

    • Step 2:

      Verify your TrustT gold avaliable balance.

    • Step 3:

      Enter the amount of gold coins you would like to sell then click Sell Coins.

    • Step 4:

      Carefully read the Activity Confirmation screen to acknowledge all the details of your transaction, then click Confirm.

  • Note: The TrustT trading engine will set your order value at market price. Your order might take few moments to be completed.
    • Step 1:

      Enter the amount of gold coins you would like to send to a TrustT user, and then click Send.

    • Step 2:

      Enter the email address of your TrustT user, and then click Continue. Please make sure to enter the correct email address of your TrustT user.

    • Step 3:

      Verify the details of your Send Activity and click Send. You are solely responsible for checking your activity confirmation screen before submitting any transaction.

    • Step 4:

      Carefully read the Transaction Detail screen then click Confirm to instantly complete.

  • Note: Please note that when you send a payment through TrustT, the funds will be immediately available to the recipient.
    • Step 1:

      Enter the amount of gold coins you are requesting from a TrustT user, and then click Request.

    • Step 2:

      Enter the email address of the TrustT user, and then click Continue. If your requestee is not a TrustT user, you can send them our link to sign up at https://play.google.com/store/apps/details?id=com.trustt.goldwallet

    • Step 3:

      Please verify the details of your Request Activity and click Request. You are solely responsible for checking your activity confirmation screen before submitting any transaction.

    • Step 4:

      Carefully read the Transaction Detail screen, then click Confirm to instantly complete your request.

    You can withdraw your cash at any time if your TrustT account is validated and you have a sufficient balance.

    Withdraw Process: Please make sure to check your available cash balance before entering the withdrawal amount. Choose one of your registered bank accounts to receive the cash transfer.

    Please follow the steps below to withdraw your investments:

    • Step 1:

      Go to Your Profile screen and click Cash Out located below the Settings section.

    • Step 2:

      Enter the amount you would like to withdraw, choose the preferred bank account, and then click Withdraw Cash

    • Step 3:

      Two-factor Authentication has been added as an extra layer of security to your account. Please enter the code sent to the email address linked to your TrustT account, then click continue.

    • Step 4:

      Verify the details of the Withdraw Activity and then click Confirm to instantly complete the request. .

    Your money will be transferred from your TrustT account into your personal bank account within one business day.

    If you are experiencing any problems related to your cash withdrawal, please contact customer service at support@trustt.com , 24 hour a day, 7 day a week. We will be glad to help you.

    TrustT enforces cash withdrawal limits to protect customer accounts, and this withdrawal limit is $10,000 per day.

    Your TrustT account may be locked for various reasons: A customer request has been sent to TrustT customer support reporting that your mobile phone has been lost or stolen, or your TrustT mobile app has been uninstalled, or suspicious activities have been detected within your TrustT account and an investigation is in progress. To solve any of these problems, please contact our customer service at support@Trustt.com. We will be glad to help you.

    We are sorry to hear that, but don’t worry. We are here to help you, and we will walk you through the process. Please contact our customer service at support@Trustt.com, and request that we lock your account. By doing so, any TrustT transactions will be blocked. The TrustT dedicated customer service team will provide premium support to all TrustT users to ensure an exceptional experience.

    Please enter you email address on your Login screen, then click on the “Forgot Password” link under the Log In box. A Password Reset email will be sent to your email address. Please follow the instructions provided in the email.

    Please contact our customer service at support@Trustt.com. Our TrustT representative will need to verify your identity by asking you questions related to your TrustT account, such as your information about your personal identity or supporting documents.

    To report a complaint or share a concern, please send an email to customer support at support@Trustt.com. Please don’t forget to include your first and last name and your registered email address for the best response. Please note that the times it takes to solve your issue may be up to one week.

    TrustT gold reserves are gold bars that are certified 24 karat Gold with 999.99 purity.

    Yes, the TrustT team works hard to provide a high level of transparency to its users. The gold held at our gold provider is third-party audited every 3 Months. The audits are done by one of the foremost umpires and global leader in providing inspection services, “ALS Inspection”. An independent auditor’s report will be published quarterly on our website. This proof of gold certification can be verified by every TrustT client.

    TrustT quotes the spot price of TrustT gold coins by calculating the average price of the spot gold prices as stated on three of the top reliable resources that track gold prices: Money Metals Exchange, Gold Live! Kitco, and Gold Price Live. Here are links to these websites:

  • https://www.moneymetals.com/precious-metals-charts/gold-price
  • https://goldprice.org/gold-price-usa.html
  • https://www.kitco.com/gold-price-today-usa/
  • TrustT is insured by the world’s leading insurer, Lloyd’s London. Our insurance contract is underwritten by Lloyd’s with the assistance of independent insurance intermediaries, Anglo Belge, who are considered specialist agents in Swiss Federal Law. As our vault provider, Au Coffre is insured against all risks of physical loss or damage policy.

  • Lloyd’s Underwriters’:
  • Representative for Switzerland
  • Address: Seefeldstrasse 7, 8008 Zürich, Switzerland

  • Anglo Belge Special Risks:
  • Insurance Intermediary
  • Address: Jan van Rijswijcklaan 143, 2018, Antwerpen, Belgium
  • TrustT stores the physical gold within safe deposit vaults at Ports Francs et Entrepots de Geneve SA located in Switzerland. Ports Francs et Entrepots de Geneve is considered one of the four major free ports in Switzerland that stores high value goods. The main advantages of this location are the customs law and taxes and the benefits from legal and political stability. Ports Francs et Entrepots ensure high standards of its equipment in terms of quality, reliability of the material, technical support, calibration and control of the storage climate.

  • The address of the storage location:
  • Route du Grand-Lancy 6A,
  • 1211 Geneva 26,
  • Switzerland

  • TrustT does not charge sales tax to its users since its gold resources are located within a tax-free zone. Please note that you are liable to pay your local use tax. We highly recommend contacting local tax experts for any question or information.

    TrustT charges an industry standard trading fees. TrustT offers three fee features:

    • Buy Fees:

    • For Local customers: US Residents: 3.9% * (amount of gold coins * purchase price) + $0.30 per transaction

      For International Customers: non-US Residents: 4.9% * (amount of gold coins * purchase price) + $0.30 per transaction

    • Sell, Request, Send Fees:

    • For Local Customers: Residents: 1% * (amount of gold coins transacted * the spot gold price at the time of the transaction)

      For International Customers: non-US Residents: 1% * (amount of gold coins transacted * the spot gold price at the time of the transaction)

    The TrustT gold system takes online security very seriously, and that’s why we follow high standards of Know Your Customer and Anti Money Laundering policies. Know Your Customer is the process of verifying the identity of our customers and maintaining it on record for continuous verification. To do so, TrustT uses the services of Stripe, one of the leading global financial technology companies, to prevent identity theft, financial fraud, money laundering, and terrorist financing.

    To ensure a high security level, TrustT has implemented OAuth within its system, which is a delegated authorization framework that gives its mobile app limited access to a user’s data without giving away the user’s password (known as password anti-pattern). OAuth is a standard that TrustT is using to provide its customers’ applications secure delegate access.
    TrustT takes advantage of the blockchain inherent characteristics to provide additional means of security for each transaction. The records held on blockchain are decentralized, distributed across peer-to-peer networks, continuously updated, kept in sync, and secured through cryptography. TrustT implemented two-factor authentication to add an extra layer of security by confirming the user’s identity before processing the buy and withdraw requests.
    TrustT provides its users with better detection and fraud prevention with integration of the advanced machine learning tools of Stripe, its certified PCI Service Provider. To remain Payment Card Industry Data Security Standards (PCI-DSS) compliant, TrustT will transmit all sensitive data directly to Stripe, without passing through our servers. Additionally, TrustT performs the process of data transmission by using TLS and HTTPS to encrypt and verify the integrity of traffic between the users’ servers and our servers.

    TrustT is putting a lot of effort into achieving a high security level for its systems. Additionally, TrustT highly recommends that its users follow the best security practices to ensure their safety. Here are some recommendations:

    • Be sure to choose a long random password. We also recommend modifying your password from time to time .

    • It is essential that all devices that access your email address or your TrustT App should be password protected and set up for regular security updates.

    • For an additional layer of protection, it is important to use multi-factor identification settings on most network and email products.

    • It is highly recommended to set-up 2-Factor Authentication on your TrustT account. Please note that enabling 2FA will require you to always have your phone to proceed to TrustT Apps.

    Two-factor Authentication is an additional security layer supplementing the model of username and password by generating a new numeric code every 30-seconds enabling the user to gain immediate access to his account. Please note that you need to save the reset code in a secure place (encrypted note is recommended). In case you lose or change your electronic device, you will need this code to re-access your TrustT account, otherwise you will have to go through our verification process to confirm your identity.