Banking
Posted on
April 4, 2023
Trustt Brings the power of GPT to Banking.
Large language models like ChatGPT (Generative Pre-trained Transformer) are transforming the way in which we can perform various tasks with the help of AI. GPT is an artificial intelligence (AI) model that uses deep learning techniques to generate human-like text based on queries posed to it. This transformational AI tool has been the fastest-growing product in history.
The question is how do we use the power of this new AI technology to help the Banking and Financial Industry? Trustt started work quite early in creating GPT-based tools specifically for Banking.
Today we are delighted to announce the launch of “Trustt GPT” a suite of banking products based on GPT technology. We are proud to say this is the first major offering of GPT technology for Banking and Financial industry.
The Trustt GPT Suite consists of three offerings:
- Conversational Products Inquiry
- Conversational Customer Support
- Conversational Origination Workflows
Conversational Product Inquiry uses GPT to respond with personalized banking products based on customer queries and financial goals. Here the customer can talk to the bank in their native language about their banking needs, allowing banks to offer personalized and relevant banking products that meet the unique needs of their customers, leading to increased customer satisfaction and loyalty. Importantly this allows the bank to attract new semi-urban and rural customers who would like to ask questions in colloquial and native languages.
Conversational Customer Support: here GPT technology provides customer service that is more human-like and personalized. Instead of relying on scripted responses, Trustt GPT can generate responses based on the Banks FAQs and customer interaction history. It searches the history of customer interaction, and common solutions provided in the past and suggests the best action for resolution. This leads to more efficient and effective customer support and increased customer satisfaction.
Conversational Origination Flows will use GPT conversational ai for banking, account opening, loan origination, etc. With the help of our product, the bank can streamline any origination process using the power of Trustt GPT. Customer Customers can fill out an application by speaking in their native language, the form will get filled in English. This not only helps banks to speed up the onboarding process and reduce the time to acquire new customers but also attracts a new customer base who are familiar and comfortable only in their native language. This leads to a lower cost of acquisition and addressing new customer segments. Leaving behind a happy customer and a happier Bank!
Overall, these three Trustt GPT offerings demonstrate the potential of GPT technology in transforming the financial industry, bringing customer convenience, new-to-bank customers, and speeding up customer acquisition. By leveraging the power of AI, Trustt GPT Suite is helping banks and financial institutions to provide more personalized and efficient services to their customers, which can lead to increased profitability and higher customer loyalty.
Know More - https://www.trustt.com/trustt-gpt
